Client policies

Thank you for choosing Dhaisy's Beauty! Our goal is to provide every client with a relaxing, customized experience while respecting everyone's time. Please review the following policies before booking your appointment.

BOOKING & DEPOSITS

A 50% non-refundable deposit is required to reserve all appointments.
Your deposit will be applied toward your service total at checkout.
Deposits must be paid at least 72 hours before your scheduled appointment, or your appointment may be released without notice.
Deposits may be transferred to another appointment if your appointment is rescheduled according to the cancellation policy.
Deposits may also be transferred to another person if you notify me and authorize the transfer before the appointment.

CANCELLATIONS & RESCHEDULING

I understand that life happens. If you need to make changes to your appointment, please provide as much notice as possible.

Cancellations

Appointments canceled with less than 24 hours' notice will forfeit the 50% deposit.
The forfeited deposit serves as the cancellation fee.

Rescheduling

Appointments rescheduled with at least 24 hours' notice may transfer the existing deposit to the new appointment.
Appointments rescheduled with less than 24 hours' notice will forfeit the original deposit and require a new 50% deposit to reserve the new appointment.

Illness & Emergencies

Illnesses and emergencies are handled on a case-by-case basis. While I always try to be understanding, a new 50% deposit is generally required to reserve a new appointment after a last-minute cancellation or reschedule.

If I Need to Reschedule

If I ever need to cancel or reschedule your appointment, you'll receive 20% off your next appointment as a thank-you for your understanding.

NO-SHOW POLICY

A no-show is defined as:

Arriving 15 minutes or more late without prior communication, or
Failing to arrive for your scheduled appointment.

No-shows will:

Forfeit the 50% deposit, or
Be charged a 50% cancellation fee if no deposit was collected.

After a second no-show, all future appointments will require 100% payment at the time of booking.

LATE ARRIVALS

My appointment pricing is based on the time reserved specifically for you.

Arriving more than 10 minutes late may shorten your service.
The full appointment price will still apply.
By arriving late, you acknowledge that the final results may differ due to the reduced appointment time.
Arriving 15 minutes late is considered a no-show unless otherwise approved.

If you call ahead and I am able to accommodate a significantly late arrival, your appointment may still be completed at my discretion. Full pricing still applies, and you acknowledge that results may be affected by the shortened service time.

PAYMENTS POLICY

Accepted payment methods include:

Credit/Debit Card
Tap to Pay
Cash
Zelle
Venmo

Payment is due immediately following your appointment unless otherwise stated.

Clients with two previous no-shows will be required to pay 100% at the time of booking for all future appointments.

Payment plans are available through:

Klarna
Afterpay
Affirm

Chargebacks & Payment Disputes

If you believe there is an issue with your payment, please contact me directly so I can help resolve it.

Fraudulent or unwarranted chargebacks or payment disputes may result in refusal of future bookings. Clients remain responsible for all valid service charges and any fees incurred due to payment disputes.

GUEST, CHILDREN, & PERSONAL BELONGINGS

Guests are welcome as long as they:

Respect the salon environment.
Clean up after themselves.
Remain mindful of other businesses operating within the building.

Children

Children are welcome only if they are able to remain quietly seated for the duration of your appointment.
Because many services require your eyes to remain closed, I cannot supervise children during your appointment.
If your appointment must be interrupted multiple times due to childcare, I may end the service early. The full appointment price will still apply.
Children may not touch equipment, products, or supplies unless given direct permission.
Clients are financially responsible for any damage caused by themselves or members of their party.
Babies are not permitted during appointments.

during your appointment

Phones are welcome.

To help you fully relax and allow me to work efficiently, I recommend placing your phone on Do Not Disturb or Silent.

Please avoid asking me to send text messages or make phone calls on your behalf during your appointment.

For lash appointments:

Please arrive with completely clean lashes.
The eye area should be free of makeup, skincare products, sunscreen, or oils.
Arriving with residue may negatively affect retention, and you accept responsibility for any impact on results.
For lash extension appointments, contact lenses may remain in if you are comfortable.
For chemical services such as lash lifts or brow laminations, contact lenses must be removed beforehand.

Please avoid:

Eating
Chewing gum
Excessive talking

Facial movement can interfere with lash application and affect the final result.

Photos and videos are welcome, provided they do not interfere with my workflow or appointment timing.

Please do not record or photograph me without my permission.

lash extension policies

Fill Appointments

Appointments are based on reserved time rather than the number of lashes remaining.

Current fill options include:

Light Fill – 60 minutes
Standard Fill – 90 minutes
Full Fill – 120 minutes

To qualify as a fill, clients should have approximately 40% or more of their extensions remaining.

Anything less may require booking a full set.

Foreign Fills

Foreign fills are accepted by consultation only.

Acceptance is not guaranteed.

Because every artist's work is different, your final lash style may differ from your previous set as I create fully customized lash designs unique to each client.

Lash Removals

A removal and full set may be performed on the same day.

However, I recommend scheduling these services on separate days whenever possible, as removal products may affect retention.

Clients choosing same-day removal and application acknowledge that retention may not be optimal.

Three-Day Lash Adjustment Policy

I proudly stand behind my work.

If you experience excessive fallout of more than five extensions per eye, per day, without the natural lash attachedwithin the first three days, please contact me immediately.

Whenever my schedule allows, I will provide one complimentary touch-up appointment.

If scheduling within the three-day window is not possible due to my availability, I will either:

Schedule the touch-up at my earliest availability, or
Provide 20% off your next fill.

Photos may be requested before scheduling.

Normal shedding of natural lashes is not covered.

facial policies

Please disclose all relevant health information before your appointment, including:

Current medications
Prescription skincare
Allergies
Pregnancy
Recent cosmetic procedures
Medical conditions
Recent sun exposure
Recent waxing or exfoliation

Failure to disclose information that could affect your service releases Dhaisy's Beauty from responsibility for adverse reactions or compromised results.

Contraindications

Services may need to be modified or postponed if you have:

Active cold sores
Open wounds
Sunburn
Skin infections
Contagious illnesses
Active rashes
Severe inflammation
Recent facial surgery
Recent Botox or filler (until medically appropriate)
Recent chemical peels
Recent laser treatments
Severe acne flare-ups that cannot safely be treated
Recent microneedling
Recent dermaplaning
Uncontrolled diabetes affecting healing
Certain autoimmune conditions affecting skin healing

Retinol & Accutane

Clients using retinoids or Accutane must discontinue use for the appropriate amount of time before treatment as advised by their physician and according to service guidelines.

brow/waxing policies

Please avoid waxing services if you have:

Sunburn
Recent chemical peels
Active retinol use
Irritated or compromised skin

Patch testing is available upon request for both brow and lash services.

sick policy

If you are sick or experiencing symptoms of illness, your appointment will be rescheduled until all symptoms are not present. If I am sick, I will reschedule all appointments until my symptoms are not present.

This helps protect myself, my clients, and our community.

satisfaction policy

Your satisfaction is incredibly important to me.

Please communicate any concerns respectfully during your appointment whenever possible so adjustments can be made before you leave.

While I cannot guarantee every desired outcome, I will always do my best to create a look that aligns with your goals while protecting the health of your natural lashes and skin.

Due to the customized nature of beauty services, all services are final. Refunds are not offered.

communication

Preferred contact method:

Text: 720-507-4192

Business communication hours:

Sunday–Friday: 10:00 AM – 8:00 PM
Saturday: Closed

Responses are typically provided by the end of the business day.

right to refuse service

Dhaisy's Beauty reserves the right to refuse, modify, or discontinue any service when necessary to protect the safety, comfort, health, or integrity of the business, staff, or clients.

Services may also be declined or stopped if continuing would compromise the health of the client's natural lashes or skin.

Charges may still apply for reserved appointment time and work already performed.

my promise to you

My clients can always expect me to give my very best to help them look and feel beautiful.

My goal is to create a welcoming community built on love, care, and professionalism, where every client feels heard, respected, and confident.

Thank you for trusting Dhaisy's Beauty with your beauty journey. I can't wait to see you in my chair!